Zonal Technical Officer (North) at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. We are recruiting to fill the position below:Job Title: Zonal Technical Officer (North)Locations: Maiduguri & SokotoJob DescriptionThe successful candidate will coordinate, control, manage, support and track day to day network operations in the zone to ensure optimal network availability and coverage while maintaining target network KPI’s to deliver plus one network quality.He/She will also be responsible for providing local network support for both the sales and marketing team in the zones to ensure that network impacting issues are proactively resolved.Duties and ResponsibilitiesDay to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoSSupport the operational Interface for both internal and external stakeholders especially commercial teams to ensure customer issues are resolved within acceptable key performance indicators [KPIs]Track special events calendar with Zonal Business Managers and the Marketing function to ensure best in class service during special events within zoneTrack zone network performance (Various KPIs and Network Availability)Support periodic audit of all transmission, core and radio network and preventive maintenance schedule auditEnsure that special task/project required by HQ technical is carried out in the zoneClosely work with E// MS Team to develop processes to prevent/reduce network failuresTrack and ensure that Colo Partners deliver on servive level agreements [SLAs]Ensure SAQ activity is up to date (rental renewal and lease payments with zonal finance)Follow up with various internal functions; MS Partners, Colocation [Colo] Partners on all issues affecting radio network availability, quality and experienceEnsure security and community issues do not cause delayed closure of sitesAdvise and ensure implementation of preventive activities by MS Partners and Colo Partners in order to improve network performanceEnsure the adherence to applicable regulatory requirementsAudit and support zonal spares management to ensure availability of both critical and non critical spares at the zonal warehousesProbes network experience by doing a weekly trending analysis of the volume as well the types of complaints receivedEnsure proactive and continuous improvement of customer experience and perception within zoneDaily analysis of worst cells and follows up with MS partners on corrective and preventive measuresEnsure power availability of all IBS sites that are not transferred to Tower CompanyDrive continuous network improvement of own zone drawing up improvement plan and following up on related functions within networkPrepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria [Financial] -Direct annual zonal operating plan compilation for Airtel Nigeria NetworksDirect achievement of annual zonal operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investmentsEnsure key focus on recurring operating expenditureDrive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP [Process Management] -Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordinglyIdentify, document and implement pertinent processes procedures and policies that will continually improve operational efficiencyTo ensure that all network facilities are maintained in adherence to global best practicesRegulatory Compliance:Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operationsPartner Management:Ensure all processes for effective management of partnersEnsure that zonal SP requirements receive the necessary support from both the network local and central teams 

Apply at https://ngcareers.com/job/2017-03/zonal-technical-officer-north-at-airtel-nigeria-285/