Foremost Radiology Consultants Limited (FRCL) is a privately owned routine and advanced medical imaging center that was founded and run by a group[ of consultant radiologists. We hold dear our core values of quality, respect, integrity, and empathy. Our goal is to give patients and their physicians the highest level of medical care And personal efficient service. Patients can usually make immediate appointments and can get immediate test results. We provide private personalized care to our patients using the most advanced state of the art equipment and a superbly trained technical staff, under the direction of certified Radiologists.We are recruiting to fill the position below:Job Title: Word Processor/Customer CareLocation: LagosJob DescriptionReview reports/results for typo errors and correct such errorsObtain further information for incomplete results/reportsProactively develop and maintain relationships with medical specialists to ensure that the service delivered to customers is seamless across FRCL functions and departmentsEnsures customers are regularly updated on the progress of their enquiry or service request as agreed at point of contactGenerate reports, store completed work in designated locations and perform backup operationsScan documents and print files, when neededKeep information confidentialComply with data integrity and security policiesEnsure proper use of office equipment and address any malfunctionsTo respond to a wide range of enquiries from both the customer and Medical professionals by providing advice and information, processing transactional services, ( e.g. completion of electronic forms), and ensure customers receive high quality service in all business units in a prompt, efficient and courteous mannerResolves customer’s query and process them timely in accordance with our established procedures and policies, as well as handles major customer complaints.