Windows/Desktop Specialist at Growth in Value Alliance (GV Alliance) Partners

GVA Partners - Our client, a large Bank in Lagos, is recruiting suitably qualified candidates to fill the position below:Job Title: Windows/Desktop SpecialistLocation: LagosJob DescriptionThe ideal candidate will be responsible for providing specialist desktop services support (i.e. maintenance, development and security) and also participate as a member of the Technical Services team to ensure the successful integration and delivery of IT services.The right candidate will possess a high skill level in supporting the environments at an enterprise level.ResponsibilitiesProvide expert level (level 3) support for desktops, pcs, laptops, printers, scanners and associated software.Install operating systems/applications on users’ workstations and provide Active Directory, DHCP & DNS Support.Troubleshoot and repair basic LAN, WAN and internet issues at various locations specified within domainCreate and re-set user accounts on Domain and Active Directory servers.Provide post - implementation support, guidance and advice to the user community.Investigate and coordinate the resolution of potential and actual service problems identified by the Desktop Services team or escalated through the incident management process.Evaluate and develop desktop fault corrections, site-specific modifications and work-around updating system documentation accurately and consistentlyDevelop maintenance schedules and procedures, using application management software tools and techniques to investigate problems, collect performance statistics and create reportsCollaborate with other team members in end user support to integrate technologies with appropriate systems and applications across the organisation.Recommend improvements and contribute to the implementation of agreed changes, architecture and design structures, tools and maintenance routines.Prepare and maintain operational documentation for OS and application software, providing advice where necessary on the correct and effective use of application software.Develop, maintain and document detailed knowledge of desktop management and process improvement, updating configuration management records where necessary.Provide appropriate status reports to team members, managers and usersContribute to project plans for the implementation of upgrades and developments to systems and services.

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