Virtual Student Counselor at PFL Education

PFL is an international education consultancy with global presence in Asia, Africa, America, Australia, Dubai and Canada and the UK and operating in Nigeria since 1997. We represent the interest of several institutions in Australia, Canada, Dubai, New Zealand, USA and United Kingdom.We are recruiting to fill the position below:Job Title: Virtual Student CounselorLocation: Abuja, Rivers, LagosReports to: Virtual Counselling Manager/Branch Manager.Job PurposeTo provide effective online counselling on applications and visas to all registered students in order to get them to their study country destination.Core Working Relationships:Front Desk/CRM Officers, In-House Reps, Student Counsellors, Branch Managers, Marketing/Brand Manager, General ManagerResponsibilitiesCreate digital footpath to the PFL website and PFL officesEnsure student awareness, registration and conversion in cities where PFL has no physical presenceCounsel and provide up-to-date information to prospective studentsMarketing and promoting PFL institutions to all student virtuallyEnsuring all prospective students register and are convertedProvide overall excellent customer service to all studentsSend weekly details of unregistered enquirers to the unit Head for data compilation and subsequent follow upGuide prospective students on University and course choices availableMaintain full update on all PFL partner institutions regarding courses, materials and proceduresManage all allocated applications and proper follow-up of the clients from walk-ins, emails, telephones, web enquiries, digital media enquiries and school visitUpdate and provide weekly reports to the Unit Manager on student status, applications, enquiries and registrationsProvide full visa counselling guidance for registered applicantsProcessing and forwarding student applications to institutions of choiceInform Unit Manager of any delay regarding applications from different universitiesEnsuring all VCT registered students are logged onto the CRM with constant follow up and conversion updates to ensure real-time operationsHandle general enquires for all PFL divisions.Any other task assigned 

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