Vigilance Strategy & Monitoring Specialist at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.We are recruiting to fill the vacant position below:Job Title: Vigilance Strategy & Monitoring SpecialistLocation: LagosReporting To: Vigilance Strategy & Monitoring LeadJob Type: Full timeRole PurposeWill be responsible for assisting Vigilance strategy & Monitoring Lead in carrying out the unit strategic activitiesResponsibilitiesOverall responsibility for the BU vigilance activities and deliverablesResponsible for overall team developmentProvide commercial loss reports of the BU to management.Enforce sanctions on consumers resorting to theft or illegal use of electricityCoordinates investigation of complaints assigned and providing technical inputs on various investigations.Spot/periodic customer meter recertification and validation for energy accuracyPeriodic surveillance checks for both customer and field commercial staff to ensure compliance to company policiesPeriodic Energy and commercial loss auditBU Performance reportingAnalysis of MIS reports, provide monitoring oversight for team members/field commercial for effective close out of all escalated issues/complaints.Provides Coaching and Mentoring for team membersJoint responsibility for commercial loss reduction initiatives for the respective BUCarry out any other duty as requested by the Team lead, Head, Vigilance strategy & Loss reduction, BU management and any other recognized stakeholder 

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