Vendor Relationship Manager at Jumia Nigeria

Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services.We are recruiting to fill the position below:Job Title: Vendor Relationship ManagerLocation: LagosResponsibilitiesAs an Area Sales Supervisor you will be responsible for developing strategies, identifying best practices and delivering results in the areas of agent sales, recruitment, training, order fulfillment and customer service.In particular you will:Direct Sales Responsibility:Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.Review performance data to identify trends and opportunities for performance improvement; Present findings and recommendations to senior management.Collaborate with sales captains and agents to address sales issues.Achieve weekly and monthly sales targets.Communicate effectively and quickly with captains, agents, recruitment/training, business intelligence, customer service and order fulfillment teams so as to drive sales results.Develop working relations with personnel at various levels in order to communicate promotions, product availability, logistics issues, product specifications, and pricing issues as needed.Training Communications:Partner with Recruitment and Training Team in identifying, designing, and delivering training solutions that drive recruitment and increase skills and competencies for the sales organisation.Maintain current knowledge of the company’s products, processes and customer service procedures so as to prepare for and conduct training that will increase sales.Conduct ongoing assessment of training needs and effectiveness through surveys, feedback from agents and recruiters, observing sales encounters, studying sales results reports, and conferring with captains and agents.Team Management:Manage and become involved in agent matters so as to maintain outstanding agent relationships.Work with sales agents, recruiters and captains who seek to develop their businesses and client base

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