Vacancy for Tools SME/Engineer at Lightning Networks Limited

Responsible for assisting availability manager to meet the aims of availability management. This includes responsibilities such as:  Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-lineResponsible for assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization planResponsible for providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS teamResponsible for the maintenance, change deployment, trouble-shooting. Covering Database, Networks, Servers, application development, business process handling.Responsible for dealing with the final physical delivery of the service implementation; coordinating release documentation and communications; planning the deployment in conjunction with change and knowledge management and service asset and configuration management; providing technical and application guidance and support throughout the release process, including known errors and workarounds; providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAsResponsible for identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDBResponsible for the schedule work

Apply at