Vacancy for Telesales Representative at Prepclass

JOB DETAILSManaging incoming calls and customer service inquiriesGenerating sales leads that develop into new customersIdentifying and assessing customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information/feedback by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Keep records of customer interactions, process customer accounts and dataFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

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