The Hanein group is owned by the Hanein family, resident in Nigeria since 1937. They commenced activity as a group in 1937, trading in commodities particularly in the importation of textile materials and enamel ware under the name Alex stores & Hanein industries Limited.Continuous innovation and rapid transformation have been the themes throughout Hanein group history which the company traces to the late 70’s with the establishment of the first & largest suitcase and metal fitting factory in West Africa backed with the Samsonite franchise, Steel mill industry & a Textile Spinning Mill.Over the years the quest for expansion, has resulted in the group’s investment portfolio covering board spectrum of industries – timber processing, afforestation, manufacturing, construction, real estate, Logistics & distribution services.As an IT support engineer, his job would work on site or remotely by phone, email or using web-based applications. ResponsibilitiesResponsible for answering questions posed by the end users.Assist with installation and configuration of Smart Phones and telephone equipment in accordance with firm defined installation templates or guidelines. Handle IS equipment setup for hew hires and office movesMaintain hardware inventory and documentation of existing applications and procedures.Assist in developing and documenting improvements to current processes.Excellent ability to follow through with assigned tasks or projects.Configure and maintain the organization's internal computer network.Manage network security tools, e.g., firewall, anti-virus and intrusion detection systems.Identify, troubleshoot, solve and document network connectivity and performance issues.Monitor network performance and optimize the network for optimal speed and availability.Install, configure and maintain network hardware, for example, Cisco routers and switches.Deploy, configure and upgrade network software, such as, enterprise antivirus or diagnostics programs.Implement and maintain emergency backup and restore systems for mission-critical network servers.Network administrators regulate user access to sensitive files to protect against internal security breaches.Talking to clients to get details of faults, Possess strong verbal and written communication skills and high level of patience when dealing with non-technical usersWorking out the reasons for a fault and explaining these to the clientFixing equipment, including printers and scanners (known as peripherals)Setting up new equipment and upgrading existing systemsTesting and servicing equipmentRecording problems and their solutions for future referenceTraining clients on new systems or software applications.You may work for a company as part of a team, or support outside business clients.Network management and administration requires documentation of network design, equipment configuration and other details that aid in troubleshooting when the network is down. The rapid changes in the technology world demand an individual who values ongoing education.