Vacancy for SLA Officer at Lightning Networks Limited

Oversee the entire service quality team.Coordinate the activities required to meet our standards on Service Level, Customer Satisfaction, Process Improvement, Documentation and Knowledge Management from an internal and external standpoint.Support Service Manager in preparing monthly SLA report and provide relevant data for managing SLA exceptions.Proactively review SLA snapshots for any potential SLA breaches and notify the team leads and tower heads for taking preventive actions.Responsible for the ultimate result and continuous improvement on Service Level, Customer Satisfaction, Process Improvement, Documentation and Knowledge Management.Review and grant final approval for all the reports and documents related to service quality management.Responsible for ensuring proper criteria, directives, business quality management principles are being applied and are in accordance with client's methodologyConduct annual customer satisfaction survey and response to the complainAssign learning objective and organize training courses , grow capabilities of team members, and improve team productivity and performance

Apply at https://ngcareers.com/job/2016-09/vacancy-for-sla-officer-at-lightning-networks-limited-693/