Vacancy for IT Officer at Global Profilers

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for an IT Officer for our client who is a  reputable Law firm.Responsibility:Managing the Installation and configuration of computer hardware and software systems.Monitoring and maintaining computer systems and networks;Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;Troubleshooting system and network problems and diagnosing and solving hardware or software faults;Replacing parts as required;Providing support, including procedural documentation and relevant reports;Following diagrams and written instructions to repair a fault or set up a system;Supporting the roll-out of new applications;Setting up new users' accounts and profiles and dealing with password issues;Responding within agreed time limits to call-outs;Working continuously on a task until completion (or referral to third parties, if appropriate);Performing 1st and 2nd and sometimes 3rd level supportPrioritizing and managing many open cases at one time;Rapidly establishing a good working relationship with customers and other professionals, such as software developers and hardware maintenance engineers;Testing and evaluating new technology;Conducting electrical safety checks on computer equipment. 

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