Vacancy for Customer Service Officer at Owntech Limited

Owntech limited is a budding technology solutions company which provides innovative solutions for its clients. We are currently strengthening our online innovative solution services.We seek smart, hardworking and articulate individuals to fill in the position belowJob Description:Provide first level contact and convey resolutions to customer issues.Identify and handle customer enquiries completely and accurately.Properly escalate unresolved queries to the next level of support.Track, route and redirect problems to correct resources.Update customer data and produce activity reports online and offline.Educate customers about products and services and direct them towards available resources for self-help.Complete necessary documentation to manage customer complaints, issues and subsequent solutions.Utilize excellent customer service skills and exceed customer's expectations.

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