Vacancy for Community Manager at Cranium

About the RoleYou will be the primary person responsible to make sure the space is operating smoothly, events are well attended and go off without a hitch, and that desk renters are happy. You will be backed by the rest of our team, but the primary mission is to create a successful co-working space and a place for like minded people to network, learn, and collaborate belongs to you. This is a varied role, from making sure the space is full and that people are happy, to running networking events, to coordinating, staffing, and marketing workshops and other events, to making sure we have enough snacks and supplies in the kitchen, to coordinating with cleaning staff, and more.Day-to-Day Tasks • Help new and existing desk renters settle into space, e.g. show around, issue wifi cards, sign up for a membership plan, etc • Coordinate tours with prospective members and assist them with any questions or concerns they may have • Act as the “face” or “point of contact” for members on a daily basis • Ensure the space is clean and tidy, including meeting rooms, kitchen, reception area, common spaces, and desks. • Weekly clean out of fridge and any storage areas. • Make sure supplies are stocked up, e.g. snacks, bathroom supplies, paper, toner, cleaning products. • Manage petty cash for minor expenses • Develop and facilitate a system to manage all desk renters pitching in to collaborate on making the space great – allocating tasks, managing communications, making sure everyone is doing their share.Class and Workshop Management •Help keep an ongoing roster of workshops and classes flowing through the space • Coordinate with instructors on scheduling dates, submitting a syllabus, bio, and other pertinent info, and updating our ticketing site, and publishing to our meetup page and internal calendar • Keep track of attendance and work with space founders as well as instructors to keep our classes nice and full • Manage print, digital, and social media marketing for workshops and classes - part of this job involves coming up with a schedule for when certain marketing campaigns are executed • Reach out to our community as well as other local communities to ensure they are aware of our upcoming events • Coordinate with various service providers and caterers to organize monthly “lunch and learn” events for our membersEvent Rental Management • Help manage an internal calendar of private event rentals flowing through the space • Coordinate with the renter and our “on call” list to ensure an event is properly staffed • Respond to incoming leads in a timely manner and help facilitate new private rental leads • Coordinate with various caterers to organize any additional logistics required for an event • Assist in business development to bring in new and different rentals Relationship Management • Manage email inquiries and respond in a timely manner • Physical walkthroughs and on-boarding new people • Bookings, invoicing, and following up for conference room booking and daily renters • Events to facilitate networking, bonding, skill sharing etc amongst Space renters • Stakeholder management (landlord, founders, renters, etc) Communications • Manage the Cranium Ones social media and build the audience • Monthly email newsletters to space users • Informing everyone of special events, building repairs, etc • Website updates as required • Keep email list up to dateAbout You You will be a highly self-managed person, and excited to work in a collaborative environment. You will have good organizational skills and be able to see what needs to get done and make it happen without the need for daily guidance. You will also have excellent communication skills, to interface with desk renters, the existing network, the Space founders, and externally on social media. You know how to strike a balance between engaging the community to foster a sense of ownership, and getting on with getting things done. You are primarily motivated by Cranium One’s values – to nurture technology culture and entrepreneurship.

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