Vacancy at Paystack: Product Operations Associate (Settlement and Risk Management)

Paystack, Nigeria’s leading Online Payment gateway is hiring for various positions. Paystack currently processes over over $10 million for over 9,000 Merchants,  including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.Paystack offers some interesting perks that might interest you. They are: Competitive Salary, Full Medical Coverage, New MacBook Pro, Catered Lunch, Housing Support , Smart and kind colleagues who’re invested in your growth. About the Product Operations Associate (Settlement and Risk Management) RoleAs a Product Operations Associate at Paystack, you’ll help define, operate and monitor the critical backend processes that allows Paystack deliver an industry-leading payments experience to merchants and customers.You’ll be responsible for designing executing operational processes around how we settle payouts to merchants, and how we protect the Paystack platform from bad actors.You’ll work closely with the Business, Engineering and Finance teams to establish seamless automated monitoring, data analysis, and reporting processes, and you’ll work closely with our Customer Success team to convert customer requests into usable data for enhancing the overall product experience.To succeed in this role, you must be data driven with an eye for detail and the ability to see things through.You must be empathic enough to care about how your work affects our merchants, their customers, and the rest of the company.You must actively enjoy figuring out solutions where there is no playbook, thrive while working under minimal supervision, and adaptable enough to take on new functions as the need arises.We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help build a solid foundation upon which we can support some of the continent’s best-performing businesses.And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Product Partnerships Lead.What You'll Be DoingAs the Product Operations Associate for Settlement and Risk Management, you’ll:Manage the Daily Merchant Settlement processes, as well as detect and rectify any exceptionsConduct periodic audits of our merchants and internal processes to ensure we’re adhering to best practices and regulatory requirementsBuild and manage relationships and escalations to Processors and Acquirers for any risk-related issuesCoordinate with internal teams to develop risk mitigation strategies for payment processing and merchant managementProactively gather and analyze large amounts of data, developing compelling, insightful recommendations that will drive risk mitigationProvide risk management expertise to scale product operations, feature launches and localization of our products across the continentStay ahead of emerging regulatory changes and notify the team accordinglyTrain internal teams and key partners on risk mitigation initiativesIdentify suspicious activity and manage the investigations until dispositionReview reports and other investigative leads that identify potentially suspicious activityInvestigate, review, and resolve anti-money laundering-related and economic sanction-related alertsDesign and maintain a process for we report fraudulent activity to the appropriate regulatory authorities 

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