Vacancy at at MTN Nigeria: CEM System Support Engineer

MTN Nigeria is the leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.MTN Nigeria is recruiting to fill the vacant position below:Job Title: CEM System Support EngineerLocation: LagosJob DescriptionResponsible for System routine maintenance and software lifecycle auditEnsures smooth integration of new systems and protocolsAssist in planning and designing databases for customer experience management.Ensure that installed platforms functionalities are optimal and maintained periodically.Create scripts that will automate platform operational efficiency.Ensure platform availability by ensuring Geo redundant solutions are deployed.Transfer knowledge and skills on new databaseProvide a wide variety pf administrative support services to the department and also support the other database structures and data.Maintain records of MoP and research results, using standard back up procedures.Work on the database/code management review and documentation.Uphold all customer information security and enforce all the non-disclosure agreements.Deliver Quality, accurate and timely reportsPrompt and accurate escalation of faultsAvailability of system performance statisticsEnsure closure of assigned faultsValue created from customer engagement & OperationsValue from positive customer experience index/NPSWork with IS teams, IP security, system vendors and NID to ensure system configuration of hardware/software is performed, capacity managed efficiently and system available.Job ConditionNormal MTNN working conditionsMay be required to work extended hours 

Apply at