Vacancies at IntelliFin Solutions Limited for Customer Service Representatives

IntelliFin Solutions Limited is one of CBN’s licensed mobile money operators in Nigeria, which aims to foster the inclusion of the unbanked populace, as well as, migrate the Nigerian economy from cash- based to electronic-based.We are seeking to recruit focused, energetic, results-oriented professionals to fill the position of:  Job Title: Customer Service RepresentativeLocation: LagosDuties and ResponsibilitiesCreating a Positive Customer ExperienceReceiving customer and treat them with respect and dignityReceive incoming calls from Fenix customersExercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.Make courtesy calls to mimoney customers as may be required.Endeavor to give all mimoney customers great end to end customer experienceRelationship management to increase client retentionBe empathetic and compassionate while dealing and managing customers complaintsEducate and emphasis to customers about the finance agreement they are signing and the commitment they are making with mimoneyAlways enter accurate and honest information into the mimoney data systems.Capture data of high quality that can be used to better serve our customers.Product KnowledgeLearn all product details, specifications, prices, and capabilities so as to be equipped with all product informationShould be able to demonstrate an in-depth understanding of the customer finance agreementTake initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.Demonstrate the ability to diagnose and resolve technical issues with mimoney portal and other AccessoriesAdministrativeEscalate unresolved issues or questions to your immediate supervisor.Support in building mimoney conducive environment for both internal and external customersAny other duties as may be assigned from time to time

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