Travel Consultant

Workforce Group - Our client, a Traveling Agency that offers travel advice and assistance in the area of ticketing/reservation and the concierge desk is currently looking for a suitable candidate to fill the role below:Job Title: Travel ConsultantLocation: LagosJob Duties and ResponsibilitiesResponsible for ticket issuance, re-issue and reservationResponsible for Visa Processing & Protocol ServicesAssist and provide the necessary information to customer inquiriesActing as an intermediary between the airlines and the agency by ensuring there is day to day correspondence with the airlines on ticketing and reservation issuesEnsuring tickets are delivered to the customer before the date of travelEnsuring there is effective follow up on customer travel plans (Hotel, Visa, etc)Ensuring that customer satisfaction is achieved at all timesEnsure that all periodic payments to regulatory bodies ie. IATA, NANTA, NCAA etc are executedEnsuring a seamless transaction when booking tours and holiday packagesEnsuring that all bookings on tour engines are done correctlyConducting market surveys and advice management periodically on findingsAssign duties, responsibilities, staff roster and leave recordsKeep self and the team up to date on product, service, policies, and procedures through regular team meetings ensuring communication and understandingHandle day-to-day problem resolution, escalating to higher levels as required.Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed. 

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