Tools Analyst at MacTay Group

 MacTay Group - Our client, a global ICT solutions Company, is currently seeking to employ suitably qualified candidates to fill the vacant position below: Job Title: Tools AnalystLocation: NigeriaJob DescriptionParticular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management.Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations.Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge ManagementContinuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)Customization and creation of Remedy workflows according to customer requirementsAbility to estimate work effort for customizations, enhancements, and configuration requestsAdvanced analysis and troubleshootingCreating and maintaining technical documentation with respect to system design 

Apply at