Technical Support Engineer at MainOne Cable Nigeria

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our businessA job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.We are recruiting to fill the position below:Job Title: Technical Support EngineerLocation: Port-HarcourtDepartment: TechnicalReporting Line: Transmission ManagerResponsibilitiesThe Technical Support Engineer will be responsible for the day to day operations of the MainOne terrestrial network comprising of network elements such as Huawei OSN series, Dragon Wave HC & HC+ and ECI equipment within and outside Port Harcourt metropolis.From a technical sales standpoint, the resource will work closely with the commercial sales team to foster sales within Port Harcourt and it’s environ through well-articulated network solutions that stemmed from purposeful customers’ follow ups and the understanding of customers specific needs.In addition, the Technical Support Engineer will be responsible for the following:Troubleshooting and resolution of 1st and 2nd level network related problems.Respond to and resolve SDH & MW networks issues within the timeframe of severity level agreementsReview and execute RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms with minimal supervisionSupport all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.Deploy and document changes in accordance with problem and change management processParticipate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.Perform most effective approach to restore, recover, or alter Configurations, logical or physical, to maintain service integrityEnsure that Main One’s global and metro fiber network documentation is always accurate and up to date.Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customersConvey customer feedback including feature requests and product issues to Product Management and Development teamsCoordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customersWork as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region. 

Apply at https://ngcareers.com/job/2018-05/technical-support-engineer-at-mainone-cable-nigeria-150/