Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.We are recruiting to fill the position below:Job Title: Technical Customer Service RepresentativeLocation: LagosJob DescriptionAre you a natural problem solver? Do you love delivering great customer service? Do you have an interest in different technologies and IT? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.What We're looking forDynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we supportYou will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experienceFluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.Duties and ResponsibilitiesAct as the primary technical customer support contact, deliver technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of managementCollaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problemsTake, own and close the customer support requests as assigned, seeking support where requiredCollaborate with subject matter experts and escalation managers when additional support is neededManage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involvedFully document every query, including all resolution steps to ensure documentation best practices.