Technical Customer Support Analyst at Brightstar Integral Technology Solution

Brightstar Integral Technology is a service delivery company that provide a combination of technology and media services we are led by certified professional with expertise in Research, Design, Development and Delivery of high-end Technology Solution services. Our core competency, developed through extensive worldwide exposure to a variety of business processes, industries and technologies, lies providing client focused Business Consulting and Re-Engineering of IT Services.We are recruiting to fill the position of: Job Title: Technical Customer Support AnalystLocation: LagosJob DescriptionThe Proposed candidate will have:A good understanding of software developmentExcellent writing skills (for documenting the process)Excellent communications and consultancy skillsStrong interpersonal and oral and written communication skills to provide quality customer service.Excellent organizational skills. Ability to manage time well in a fast paced environment and prioritize tasks frequently.Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android.Basic knowledge of dependent End User compute technologies including Microsoft Office , Active Directory and networkingExcellent analytical and problem solving skills. Ability to perform moderate troubleshooting and in-depth research, and develop solutions to basic problemsHighly experienced working with:Word press websitesHTML and CSSExperienced with:Responsive website designAdobe PhotoshopUsing FTP clients to manage website filesApplying general design, layout design, and web design principlesFamiliarity with:PHP, jQuery, and Javascript is encouraged, but not requiredCoding HTML emails is a plus, but not requiredKey ResponsibilitiesProvide Application Support and Management to ClientsVisit Client site as requiredReviews and investigates all IT related problems to determine cause and most appropriate solution. Provides information and explanation to end users on problem resolution, and offers suggestions and advice to prevent similar issues if necessary.Purchase of IT HardwareDesign and Maintenance of Client’s WebsitesEffectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried outAssists with or performs administrative tasksCreate logs to document testing phases and defects and Report bugs and errors to development teamsHelp troubleshoot issuesPerform Testing which includes stress testing, performance testing, functional testing, scalability testing and quality assuranceRequirements organization which includes eliciting requirements from clients and translating to Backend Team as well as Translating and simplifying requirements 

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