Tech Product Support Officer at Softcom Limited

Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Technology.We are recruiting to fill the vacant positions below:Job Title: Tech Product Support OfficerLocation: LagosJob DescriptionSoftcom creates some of Africa’s most cutting-edge software products, and we want you to be a part of our team. We currently have a challenging and rewarding position for someone seeking to broaden their skills and advance their career in IT. As a Tech Product Support officer with Softcom, you will join our highly skilled and motivated Tech and Customer Support team.Your investigative and problem solving skills will make a valuable contribution to the success of Softcom.If you are a budding programmer with tertiary qualifications but with limited commercial experience and have created your own projects for business family and friends, we will be interested in you.This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and a great team to work with.Essential Duties and ResponsibilitiesLogging and resolving customer issuesCustomer correspondence including documentation of user guides and other resourcesEscalation and reproduction of technical issues for the development teamQA tasks and technical documentationAdministration of SQL databasesSystem monitoringPerforming all other functions as may be required of you to enable Softcom achieve its strategic objectivesOrganizational RelationshipsReports to: Volunteer Support SupervisorSupervises: nonLiaises with: Fulfillment & Volunteer support team

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