System Support Analyst at Spark & Light Nigeria Limited

Spark & Light Nigeria Limited is a wholly indigenous company providing specialized engineering, environmental management care and protection, oil and gas services, construction and other interrelated and integrated sectors of service provision in Nigeria. We are duly registered with the Corporate Affairs Commission of Nigeria (CAC) with incorporation number RC: 980429.We are recruiting to fill the position below:Job Title: System Support AnalystKey ResponsibilitiesAct as primary contact for desktop support and helpdesk requests, escalating requests to colleagues and management as necessaryUndertake assigned system and network administration activities as requiredUndertake as required Active Directory administrationEngage in discussions towards solution design services for the business for all areas of the desktop, server and communications systemsAssist with providing internal telephone support, including mobile communicationsTake part in maintenance for Infrastructure and communications systems as requiredParticipate in disaster recovery activities as requiredAdhere to published standards and policies as required, both locally and globallyTake part in technical tasks required to ensure technical infrastructure meets required information security standardsProactively provide suggestions for potential improvements to the hardware and software infrastructurePerform hardware/software installations and upgrade existing hardware/software as required and in accordance with internal standardsTesting of software applicationsIdentify potential problems/issues and communicate these to managementMaintain a client and service focused attitude at all times and enhance the image of the department and the departments role within the businessParticipate in internal projects as required to implement new/improved system infrastructure facilitiesTo carry out the diagnosis and resolution of problems experienced by Users, including external Clients as appropriateProvide timely resolution for all issues raised and tasks allocated, keeping management and users proactively updated on the progress of these itemsCreate and maintain growing and comprehensive knowledge base.Ensure change control procedures are followed for all aspects of the infrastructureGather, assess and communicate critical information on a timely basis by interacting with a broad set of teams and work with client/supplier technology teams to overcome end to end service issues.Production of a detailed briefing note to support all upgrades, communicate to operators at the time of the upgrade and publish on the company intranet.Gather the customer's information, determine the customer's issue by analysing the symptoms, to identify underlying problem.Delivery of Microsoft Excel, Word, PowerPoint and Outlook training up to advanced level.Participate in project work as requiredAny other duties and responsibilities as required. 

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