Supervisor, Freight Clearance at MTN Nigeria

  MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.Job Title:Supervisor, Freight Clearance Job DescriptionSupervisor, Freight Clearance is part of the Planning & Fulfillment team at the OpCo supporting the Customer Order Management processes. The Freight management process covers importations and custom clearing processes for internal customers (technical and non-technical project teams), Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of the advance shipping notices to ensure that all necessary regulatory requirements for effective fulfilment are met. Functions also include compliance assurance and document management functions for regulatory purposes.These processes would involve direct interaction with regulatory agencies at the ports, freight practitioners, internal customers(project teams) and external customers such as shipping agencies, Supplier freight management team etcExtract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, fulfilment contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etcRole model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).Support the optimal and cost effective custom clearing processes by leveraging on relationships with relevant stakeholders at the portsParticipate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.Assist department in ensuring fulfillment of orders, develop strategies to help the Business optimise fulfillment budgets for the upcoming year and implement plans to achieve the desired targets with respect to transport management.Ability to analyse and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing on the transport vendorSupport in ensuring that the freighting activities of the Business are in strict compliance with both international and local regulations guiding custom clearing, duty payment and other critical business requirementsSubmit collated Final Exchange Control Documentation (FECD) and cover letter to Opening Bank & Treasury UnitResolve internal customer related issues by investigating details of registered queries/ complaintsEscalate critical issues where internal customer does not agree with resolution/ issues open beyond defined SLAs to senior management as per the escalation matrixSupervise the activities performed by the freight Administrator, customs clearing processes, transportation and operations, along with landed costs and transport optimisationEnsure functional and technical training for the team and performance evaluation by identification of specific training needs and communication to the L&D ManagerPrepare transportation Order related monitoring and analytical reportsReview and analyse customer order related reports in order to identify issuesSupport Manager, Order Management in development of corrective actions or improvement initiatives based on customer order report reviewsFocus on improving and maintaining customer relationshipManage individual team members’ performance, identifying the training needs of the team and ensure nominationsManage allocation of work to members of the team, back-up and leave/ absenteeism planningAllocate tasks/ duties to others within a team and ensure cohesive team workingProvide coaching and support to help achieve performance expectationsCommunicate assignments, milestones and deadlines to the team and the individuals based on Manager’s instructionsPerform root cause analysis for SLAs non-compliance and take corrective actionIdentify potential sensitive issues and escalate it to the appropriate levelProvide information to the Manager on work accomplishments, challenges, progress in work processes, individual and team needsUnderstanding of Incoterms and impact on responsibilities, Landed Costs and risksMonitoring vendor compliance with correct application of HS codesMonitoring freight packaging utilization and highlighting opportunities for consolidationJob Condition:Normal MTNN working conditionsMay be required to work extended hours

Apply at