Success Operations Manager at Andela Nigeria

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.We are recruiting to fill the position below:Job Title: Success Operations ManagerLocation: Lagos, NigeriaAbout the RoleAs the Operations Manager within the technical service delivery department, Success, you will proactively support the unit in process improvements and automation to increase the overall productivity and efficiency of the team. As an Operations Manager, you are service oriented, have an eye for inefficiencies, knack for building processes and implementing improvements. You are innovative and approachable.Key ResponsibilitiesSupport and ensure operational excellence and service to all units within the department.Effective reporting and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) through dashboards and operational reports and trackers for the department.Leading and managing internal process improvements projects and ensuring successful completion and delivery.Audit of  existing processes to determine if they are delivering results effectively and efficiently and addressing any risks and gapsAutomation of processes with an aim of saving time and resources.Assess efficiency of the team and develop initiatives that address gaps. 

Apply at https://ngcareers.com/job/2018-10/success-operations-manager-at-andela-nigeria-600/

Success Operations Manager at Andela Nigeria

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.We are recruiting to fill the position below:Job Title: Success Operations ManagerLocation: Lagos, NigeriaAbout the RoleAs the Operations Manager within the technical service delivery department, Success, you will proactively support the unit in process improvements and automation to increase the overall productivity and efficiency of the team. As an Operations Manager, you are service oriented, have an eye for inefficiencies, knack for building processes and implementing improvements. You are innovative and approachable.Key ResponsibilitiesSupport and ensure operational excellence and service to all units within the department.Effective reporting and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) through dashboards and operational reports and trackers for the department.Leading and managing internal process improvements projects and ensuring successful completion and delivery.Audit of  existing processes to determine if they are delivering results effectively and efficiently and addressing any risks and gapsAutomation of processes with an aim of saving time and resources.Assess efficiency of the team and develop initiatives that address gaps. 

Apply at https://ngcareers.com/job/2018-10/success-operations-manager-at-andela-nigeria-600/