Standard Chartered Bank Recruitment: Relationship Manager, Priority Banking

We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.Job Title: Relationship Manager, Priority Banking (Maryland Mall)Job PurposeMandate:Advise Priority Clients approaching Bank with complex individual needsEngage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth SpecialistsAcquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/TeamPrepare and educate clients to interact via digital platformsKey ResponsibilitiesEngaging and deepening activitiesMethodically Engage (remote):Have complete knowledge of the clients in terms of the profile & assetsCreate analytics-backed next best conversationNeeds/Achor ProductsIndividual banking products (PL, CASA etc), Wealth ProductsMeet & deep sell (remote & in person):Develop a comprehensive Account Plan for at least 20% of client baseMeet in person to meet advisory needs (once a month/quarter)Connect client with specialistsSet up productsConduct/connect for periodic CDD reviewsConduct fulfillment & activateServices (remote):Refer most servicing activities to Client Service Officers/ManagersAs needed by clientsAcquiring on referrals:Connect & prepare (remote)Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)Explain proposition & requirements in fullNeeds/anchor products:PL, CASA, Wealth ProductsMeet, deep sell & train (in person)Meet, listen and determine further needsSet up anchor products & initiate cross-sellConduct/connect for CDDEducate and conduct initial set up for online, ATMs, Client CentreConduct fulfillment & activateKey Stakeholders:Priority Wealth SpecialistsClient Service Manager, AffluentCDD teamBranch ManagerSkill RequirementsProduct broadeningEnhanced multi-product Priority knowledgeMarket and competition knowledgeClient Engagement:Presentation and soft skills tailored to engaging Affluent ClientsInternal stakeholder engagement skillsClosing dealsAbility to drive and manage client interactionCommunication and presentation skillsNegotiation and objection handlingClient training on digital solutionsJourney Completion:Discipline and time management to handle a client portfolioAbility to solve problems and close issues without handing overStrong analytical abilityUnderstanding of Priority CDD principlesAML/CDD CLAUSE Ensure all reasonable steps are taken to verify the identify customers.Retain adequate records of identification, account opening and transactionsMake prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channelsMaintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the BankSource of Leads:Sales force generated (RM personal contacts) - Family of clients in particularAffluent senior executives of employers (primarily BC/CC/CIC)Affluent senior executives of employers in EBAssociated Client Journeys:Acquiring from individual client referralsActively engaging during the first 3 monthsSupporting the client on any client-initiated needsProactively reaching out to client for advice discussionsDelivering on transactions, service requests, mobile/online trainingProactively engaging with the "Hidden Affluent"Updating CDDManaging Client's credit situationMigrating newly AffluentTarget Clients:Priority ETB Clients

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