Specialist, Service Reporting at Rembrandt Global Solutions

Rembrandt Global Solutions provide functionally innovative services in the information and communications technology industry that are beneficial to consumers, corporate organizations, governmental and non-governmental organizations, both local and international.We are currently recruiting to fill the position below:Job Title: Specialist, Service ReportingLocation: Lekki, LagosJob SummaryThe Reporting Specialist will develop frameworks and strategies for generating and delivering the report to the company for business decisions.The role will also provide executive insight into the company’s business performance by ensuring that all data and reports are completed on a timely and accurate basis.This role may involve coordinating across multiple operations/teams to add and support reporting insight and needs.Key ResponsibilitiesCreate, maintain and enhance reporting template(s), and customize the same as needed using reporting tools such as Excel and PowerPoint - expert level.Streamline existing reporting and analyses processes.Develop new reports or analyses to support specific requirements and ad hoc requests.Take ownership of managing internal ad hoc reporting, data analytics requests, and various internal process improvement initiatives.Manage the Customer Service Operation to ensure effective request handling and compliance with operators’ SLA.Assist with tracking and troubleshooting inquiries/problems pertaining to the company’s customer service operations.Partner with business to define the corresponding business processes required in support of reporting.Work closely with users and/or clients to identify and specify data and reporting/analytics requirements. Create queries or reports to fulfill these requirements.Compile and distribute operational reports.Identify reporting discrepancies and report as necessary, following through to ensure they are remedied. 

Apply at https://ngcareers.com/job/2019-04/specialist-service-reporting-at-rembrandt-global-solutions-880/