Shift Manager at Peoplesource Consulting

Peoplesource Consulting - Our client, a recognised and respected name in the Nigerian hospitality industry with a large focus on premium deserts. Due to their rapid growth, an exciting opportunity with this growing business awaits the right candidate. This is a dynamic and friendly environment that will suit an enthusiastic and strategic thinker. To help accelerate growth and transformation, we are recruiting to fill the position below: Job Title: Shift Manager Ref No: PPFSM 01 Location: NigeriaReports to: General ManagerJob SummaryThe Shift Manager will perform all functions related to achieving successful shift operations within the organisation. The individual will also mainly assist the General Manager with all aspects of daily operations within the business.The Shift Manager must be a positive, dynamic and fully energised individual who is able to make sure that business objectives are consistently met.The successful individual must be passionate about customers and always puts customer satisfaction at the heart of decision making.Candidates must possess the ability to act independently and make sound professional decisions in crises situations.Candidate should find it easy to formulate new methods of working to improve existing processes.The ideal candidate for the Shift Manager role must have work experience with a foreign owned QSR brand.The individual must be able to direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.The individual must also act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.Key Roles and ResponsibilitiesOverseeing WorkersManage worker productivity when general manager is not around. Provide ongoing feedback and direction as work is performed.Monitoring Equipment and SuppliesResponsible for checking equipment and maintaining a clean and safe work area, daily. Look over all equipment for safety and proper functioning. If equipment breaks, coordinate with store managers to order repairs.Other Key Responsibilities:Help to develop the company's service, supervise staff and manage its resources.Deal with any queries effectively and professionally.Integrate a culture of continuous improvement in all areas of business operations.Manage manpower resource effectively to make sure all business objectives are met consistently.Maintain a clean and comfortable store environment.Follow all operational procedures for cash handling, health and safety, and security to ensure the well-being of self, other staff and customers at all times.Manage cost within the shift by controlling overtime and by identifying other unnecessary cost efficiencies.Conduct daily staff briefings to give feedback on key work related issues Coordinating shift activitiesAny other tasks assigned by your Manager 

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