Services Delivery Manager at Microsoft Nigeria

Microsoft is the worldwide leader in software, services, devices and solutions, founded in 1975. As a leader in platform and productivity for the mobile-first, cloud-first world, we believe in what people make possible. Our mission is to empower every person and every organization on the planet to achieve more. I am because we are" - the popular African proverb asserts. It also best describes our relationship with the continent of Africa over the last 20 years.We are recruiting to fill the position below:Job Title: Services Delivery ManagerJob Number: 345281Location: LagosJob DescriptionAre you a leader seeking to expand your international experience?Do you want to own and manage a business?Are you an experienced people and supplier leader ready to coach, develop, and achieve results through other leaders and managers?Do you enjoy strategic planning and owning and managing the operational implementation of the plan?And do you want to make real impact in a very critical business for Microsoft’s success in the cloud?If the answer is YES, then come and help build the best in class technical support organization as a Service Delivery Manager (SDM) for Customer Service and Support (CSS) in our Cloud and Enterprise (C+E) group!ResponsibilitiesThe C+E Service Delivery Manager (SDM) will be responsible for:Coordinating all the activities related to launching a new site in Nigeria, including project management, stakeholder communications and overseeing the implementation of education and recruitment programs defined in partnership with local Universities and Microsoft Partners.Coordinate communications efforts related to this initiative across C+E and CSS.Orchestrate other activities required to set up a new site in a new country such as legal, tax, HR, Infrastructure and ReadinessBe a local point of contact for our Outsourcing partner to support them in their process to ramp up the site.Once the site is launched, as an SDM you will co-manage the vendor relationship with our support outsourcing vendors located across the globe, responsible for the delivery of technical support for our C+E businesses.With the outsourcing partner, the Service Delivery Manager is responsible for the overall business results of a team composed of Support Engineers, Technical Leads, Technical Support Leads, and Managers who provide phone and web based technical support for the CSS business.

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