Service Delivery Manager / Operations Manager at Rovedana Limited

At Rovedana, we believe that Outsourcing can be better delivered in a seamless way and with a human face. Our mission is to deliver that, using Technology, in Africa.We are recruiting to fill the position below:Job Title: Service Delivery Manager / Operations ManagerLocation: LagosResponsibilitiesEnsuring client satisfaction across all Rovedana’s product or service: Understanding the needs and requirements of the customer, and moving to meet those needs proactivelyDirecting and controlling the fulfillment of orders, fielding customer inquiries and resolving customer complaintsPlanning, executing and finalizing projects according to deadlines and budgetsTo actively contribute to the growth of existing clients and the generation of new business with measurable outcomeManaging team of Client Service Managers:Training and development of Client Service team in terms of technical knowledge and corporate etiquettesProvide guidance and support to teamWork allocation and streamlining business operations to optimize usage of business resourcesOrganize and head meetings with the service delivery teamPrepare periodic reports and present such reports to the senior managementMake recommendations for policy or technological changeCollate data and information on client satisfaction, inquiry, and complaintDevelop new strategies to maintain or improve on the quality of service deliveryMonitor and evaluate Client Service teamTake part in the policy formulation of the company, especially as it affects the area of service deliverySolely in charge of delivery service planning but subject to evaluation and approvalEnsure that policies and plans formulated are in line with the organization’s goalsEnsure that policies formulated are fully implemented to achieve policy objectivesAssist in hiring and training the members of the service delivery teamEducate the members of the service delivery team on new policy plans and implication on service deliveryAssess the individual and collective performance of the team membersRecommend team members for reward, which could be praise, financial, or material incentive or promotionDevelop strategies to increase profit and minimize cost incurred on service deliveryCarry out research regularly and attend seminars to learn improved service delivery procedures and processes. 

Apply at