Service Business Manager at Nokia Nigeria

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry's most complete, end-to-end portfolio of products, services and licensing. From the enabling infrastructure for 5G and the Internet of Things, to emerging applications in virtual reality and digital health, we are shaping the future of technology to transform the human experience. A truly global company, we are 160 nationalities working in more than 100 countriesService Business ManagerJob Type:Full Time  Qualification:BA/BSc/HND  Experience:10 yearsLocation:LagosJob Field:ICT / Computer   Job DescriptionMISSIONPlan, support and execute network design for customers for current and emerging technologies.Perform solution monitoring, Network data collection, generation of daily / weekly report, and a first level of analysis with problems identification in a domain of the customer Solution.Perform optimization in terms of capacity, architecture, performance, analyses metrics on current capacity and usage.Recommend parameters tuning & design evolutions.KEY RESPONSIBILITIESEnd to End Radio Optimization for 2G/3G/LTE/Wimax; competence in H//; Ericsson; ZTE Tools, Competence in KPI Counters and Root Cause analysis and Problem solvingPlan and design network to meet customer’s requirements.Derive from the network architecture the operational network design taking into account planning aspects, operational constraints, optimization of existing network and quality expectation from end user point of view.Define the criteria to assess network performance from end-user / service perspective & monitor those criteria.Identify and anticipate network performance issues. Provide recommendations for improvement.Optimize the capacity of the network to meet traffic increase and customer requirements. Ensure that design & optimization guaranty the capability for the network to provide end-user new services.Capture and understand customer’s needs on items impacting design in order to provide recommendations.Ensure that the Customer’s deliverables & KPIs included in the contract are followed-up and met. Identify and report risks associated.Perform network design audit of submitted designs by 3rd party and submit for customer approval.Multi-Vendor knowledge is an added value.Network & Service Optimization and Network Designing skillsSkilled in producing documents and presentations aimed at both a technical and a non-technical audienceSolution Selling & Consultancy skills> 10 years experienceExperience with a network performance / design service provider an advantage.Personal Attributes: Good communication skillsInitiativeResult orientedAbility to AnalyzeTeam Skills

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