Senior Operations Personnel at SD Human Resources Limited

SD Human Resources Limited - Our client, a major player in the Travel and Tourism Industry, is recruiting to fill the position below:Job Title: Senior Operations PersonnelJob Description Manage daily service levels across all communications channelsInspire and lead a team to exceed their goals on a daily basis.Operationally responsible for ensuring the team is properly staffed and they have the skills, techniques, tools, and processes in place to exceed customer expectations.Online booking tool adoption and awarenessEnsure all transactions are charged and that open transactions are investigated and processed in a timely mannerProvide and maintain a safe working environment, equipment and systems of workGuide, rectify and lead the team to perform world class travel solutionsHandle the complete operations of the business including business development and revenue managementEnsure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.

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