Senior Operations Manager at Andela Nigeria

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Rwanda and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.We are recruiting to fill the position below:Job Title: Senior Operations ManagerLocation: Lagos, NigeriaAbout the RoleThe Role of the Senior Operations Manager is to plan, direct and coordinate the company’s operations functions in Nigeria.The individual will be responsible for improving performance, productivity, efficiency and cost effectiveness through the implementation of effective methods and strategies across all fronts in the Operations department and the business as a whole.ResponsibilitiesLead all operational elements of Andela Lagos:Learn how Andela’s Lagos operations work and optimize and manage every aspect of our operations functionLead the core-operations, facilities and procurementOversee the facilities and real estate team, including both office and residential  properties to ensure safety and security across locationsDevelop and maintain highly detailed budgets and timely financial projectionsComplete quarterly (or more) financial and operational reviews and reportsResponsible for the delivery of overall operational targets.Display excellent leadership, people management, communication and influencing skills at a senior levelBuild strong processes and systems:Maintain and create highly-structured processes and systems with a data-driven approachMaintain and create “playbooks,” detailed manuals that document all relevant parts of the Andela operating model; continually update and improve manuals in preparation for supporting other teamsFoster regular engagement with key client contacts in line with client expectations.Identify operational best practice through interaction with the wider teamEnsure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measuresCollaborate with the Director of Operations to build systems and processes that successfully communicate all topline recurring indicators of success and that explain and troubleshoot any major outliers or obstacles to successDemonstrate achievement of results e.g. business improvements, cost savings, revenue generationDrive Business Continuity initiativesManage, coach and mentor a strong team:Manage all operations staff members including facilities, logistics, and other cross-functional teamsProvide structured evaluations of employee performance at least twice a yearDesign a well-defined Communication and Engagement model to ensure all teams understand the performance of the business and the needs of their teamsDevelop the operational talent pool by optimising the skills of the existing team and ensuring a succession plan is in placeForge a partnership with our internal recruitment team to identify and attract the very best external talent for key roles within the team.Suggest and create job descriptions, screen candidates and make recommendations for any needed roles in addition to existing team

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