Senior Manager, IT Engineering and Operations (ITEO) at eHealth Africa

eHealth Africa is focused on improving healthcare by creating effective ways to implement reliable health information management systems. We have developed eHealth and mHealth solutions that can be rapidly deployed to manage patient information and outbreak response, organize transport of health commodities, streamline clinical procedures, monitor vaccine usage and provide data and analysis on health program outcomes.We are recruiting to fill the vacant position below: Job Title: Senior Manager, IT Engineering and Operations (ITEO)Location: KanoJob DescriptionThe Senior Manager, ITEO role is to ensure that the operation of the ICT and DevOps departments are effective in supporting the business objectives of the organization. Reporting to the Director of Global Health Informatics (GHI), this manager designs, staffs and directly supervises the day-to-day activities of the two departments.(S)he collaborates with eHA department heads to identify and document human resource requirements and to build cohesive and responsive teams.This manager is responsible for defining and implementing IT policies, procedures and best practices and for achieving certifications that further the organization’s goals.General ResponsibilityTo perform this job successfully, (S)he will perform the following responsibilities:Collaborates with stakeholders to identify and implement ICT & DevOps goalsManages ICT and DevOps staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actionsIdentifies, communicates and mitigates IT-related risksEstablishes and manages procurement processes and vendor relationshipsSupports and implements strategic initiatives (e.g. ISO 27001)ICT Responsibilities:Ensures the availability, security and performance of the ICT infrastructure at all eHA officesNetworks, gateways & wireless access pointsServers & printersDesktops & mobile devices (including phones)Operating systems and end-user application softwareLine-of-business applications (e.g. BambooHR, Sage X3, etc.):Develops, tests and maintains a disaster recovery plan for all eHA officesDevelops, tests and maintains a patch management plan for all hardware and softwareEstablishes cost-effective ICT network, hardware and software product standardsSets and communicates ICT policies and works with HR to ensure employee complianceManages an internal help desk in support of eHA employees and consultantsImplements a rotating coverage pool for incident response and off-hours supportCoordinates new employee orientation & refresher training (e.g. for security)Establishes and maintains the ICT asset tracking system (including warranties)Supports periodic ICT auditsDevOps Responsibilities:Ensures the availability, security and performance of the DevOps-managed infrastructure:Compute & storage (AWS and OpenStack)Authentication/authorization services & password repositoriesSoftware development-related applications (eg. JIRA, Confluence, Travis, GitHub, etc.):Works with GHI’s principal architect and technical leads to design and implement a hardware / software reference architecture for field deploymentsCoordinates sprint planning and execution in support of eHA programsDefines processes for continuous integration testing and automated deploymentsManages an external help desk in support of eHA program customers and partnersImplements a rotating coverage pool for incident response and off-hours supportEstablishes cost-effective DevOps product standards in collaboration with stakeholdersDevelops and implements administrative procedures and technical solutions for safeguarding data sets with personally-identifiable / protected health informationEstablishes and enforces policies for eHA’s public open source repositories 

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