Senior Manager, Global Accounts Management at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the vacant position below:Job Title: Senior Manager, Global Accounts ManagementLocation: LagosJob DescriptionManage a group of selected global MNC accounts (1 to 6 accounts) with a prime focus on increasing share of wallet.Maintain and grow account base and ensure service delivery and customer satisfactionBe fully responsible and accountable for the managed accounts revenue targetsDeliver account planning and manage pipeline through use of statistical data related to clients and industry trendsServe MTNN’s customers and provide solutions to improve the customer experience.Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate BrandImprove MTNN’s Net Promoters ScoreDevelop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.Partner with MTNN’s Ecosystem Partners to deliver business value.Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirementsProvide input into data collection for reporting and forecastingAdhere to MTN policies for compliance and sound governanceWork collaboratively to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billingCheck for quality bid and proposal management, identifying and reporting on key risks and issuesProvide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needsCreate reports on sales pipeline and expected RFPs from the account managedDevelop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTNInterlock with supporting departments to ensure billing customer service centres are supporting the nominated accountsContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.Coach, train and mentor team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff.Job Condition:Normal MTNN working conditionsMay be required to work extended hours

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