Senior IT Infrastructure Analyst (IT Service Management) at Ikeja Electricity Distribution Company (IKEDC)

 Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.We are recruiting to fill the vacant position below:Job Title: Senior IT Infrastructure Analyst (IT Service Management)Location: LagosJob Type: Full timeReporting To: Head ITRole PurposeResponsible for managing the IT services and ensuring all IT KPIs are met in line with ITIL standards. He/She is certified in ITIL foundations v3 or 4 with acute understanding of all aspects of service management and ITIL. Encompasses full knowledge required within the service management specialty area. Typically develops process and procedure documentation that are implemented by self or team. Functions independently with minimal oversight and direction. Provides professional guidance and leadership to peers.ResponsibilitiesDevelops relationships with external clients and organisations to assess their technology, support, and security needsProvides client assessments, and pitches IT equipment and service packages during meetings or presentationsOffers innovative solutions that meet clients’ needs while remaining cost effectiveManages projects by creating timelines, adhering to budgets, and assigning staff membersEstablishes client and sales goals, and tracks progress and other metricsMaintains relationships with technology, software, and security vendorsManages and assesses the performance of staff members who specialise in support, sales, and installationIdentifies staffing needs and works with human resources colleagues to pursue the hiring processMaintains familiarity with current and upcoming IT equipment, services, and other developmentsCoordinates troubleshooting, support, and service for equipment and networks when necessaryUpholds a sense of customer service and measures client satisfactionMeasures operational effectiveness and provides reports to leadership on process compliance and operational activities. 

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