Savings Officer at FINCA Microfinance Bank Limited

FINCA is a leading international Microfinance Institution offering financial services and products to small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being.FINCA pioneered the "Village Banking method of credit delivery, now used by hundreds of organizations worldwide. Our programs reach low-income people in more diverse countries than any other microfinance provider.We are recruiting to fill the position below:Job Title: Savings OfficerLocation: Owerri, ImoJob Level: Entry levelJob BriefWe are recruiting for Savings Officers to join FINCA Microfinance bank Limited, Owerri, Nigeria.This is an entry level position with a direct report to Customer Relationship Supervisor or as may be assigned.The Savings Officer shall be responsible with the cross-selling of the organization’s financial products and support the development of delivery channels and front-end technology to improve client’s access to financial services.S/he shall manage voluntary savings accounts as well as initial savers who would eventually patronize FINCA loan products.S/he shall also support day to day management of third party agents and the development of our institutional capacity to grow our agent network.Essential Duties and ResponsibilitiesCross sells all the savings accounts accordingly and other alternative delivery channel products as applicable, such as, Access Cards, Money Transfer, Mobile Money, etc. against given targets on specific assigned operational areas.Suggests specific or particular savings promotion activities according to the specifics of the area and prepares the action plan in the branch level.Supports the branch team in the market drive activities, leads the team and guaranties the follow up process for opening accounts to the potential customers identified during the field event.Open clients account and comply with the statutory documentation requirements for Know Your Client (KYC) per Bank policy.Must have excellent product knowledge of FINCA products and other competitors in the market and responsible to stay updated with product features and provide a transparent information to the potential customer.Follows up and makes sure that the accounts activated by the branch do not fall into dormancy.Reports and provides feedback to the Branch Manager/Savings Supervisor.Work with the Branch Manager and Sales Supervisor to create and present specialized business proposals and scheduling meetings with institutions and businesses.Responsible for ensuring adequate brochures and savings promotional materials at the branches;Manage, monitor and report on FINCA’s various delivery channels as distinct business units, focusing on profitability, risk management and performance across key outreach, efficiency and customer satisfaction indicators.Supervise the agency network to ensure compliance with subsidiary standards, quality customer service, and mitigation of potential reputational risk for FINCA.Establish and monitor servicing relationships with internal and external parties, including back and front office staff, agents, networks, and other service providers.Effectively and professionally represent FINCA’s delivery channels initiatives, especially when dealing with external stakeholders or third parties.Ensure that financial viability and a positive customer experience are achieved for implemented delivery channels.Any other responsibilities required by the Branch Manager or Savings Manager in line with FINCA policies.

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