Sales Support Specialist at Touchcore Technology Limited

Touchcore Technology Limited - We are an IT Solutions providing company with over 6 years experience in the creative industry, with operational office in Lekki Lagos. We are looking for young and vibrant individuals to join our exciting team and fill the position below:Job Title: Sales Support SpecialistLocation: LagosJob DescriptionWe are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.ResponsibilitiesProvide troubleshooting assistance for customer orders, account statuses and relevant problemsProvide data and guides to help the sales teamDevelop and monitor performance indicatorsManage sales tracking tools and report on important informationKeep record of sales trendsLiaise with account managers to develop specific sales strategiesStay up-to-date with new product and feature launches and ensure sales team is on boardReview pending orders and specific customers requests to ensure excellent customer service and customer experienceSuggest sales process improvements 

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