Sales Manager (FBU)

Inlaks is the one of the foremost ICT Company in Africa who have a multinational offering. As a market leader within its sector, Inlaks provides a Cyber security platform into a range of sectors.We are recruiting to fill the position below:Job Title: Sales Manager (FBU) Location: NigeriaReports To: Head, Enterprise Business Unit (EBU) Supervises: Account Managers SBU/ Dept/Unit: Enterprise Business UnitAccountabilityResponsible for generating ongoing revenue for INLAKS through the sale, delivery and support of high quality solutions to major clients and on occasion prospects while managing and ensuring high levels of client satisfaction and reference ability.Functions & ResponsibilitiesSales:Generate and manage sales/ revenue pipeline by identifying and winning profitable license, training, consulting and support & maintenance business;Manage and develop the relationship(s) across our Market allocated to maximize Inlaks’ product usage in the account;Engage and manage a team including Account Managers and peers like Pre-Sales consultants, the Client Engagement Manager, Training Manager, other services personnel and Finance as appropriate throughout the sales cycle;Proactively identify ways to help clients reach their strategic goals through constant knowledgeable and informed communication regarding Inlaks’ products, services and direction;Take ownership of sales proposals for the team, market and ensuring that they are provided to a high standard, in a timely manner;Generate ideas and suggestions, writing proposals, refining the scope of work and budget, negotiating prices, and assisting in the drawing up of contracts;Work as part of the account management team to identify and package new sales propositions. Each team member will, from time to time, be asked to research, write-up documentation and marketing pieces, or undertake other action items as defined in regular meetings.Cash Collection:Ensure customer invoicing is promptly done by collaborating with internal stakeholders including Finance and Implementation teams;Ensure prompt follow up with customers to ensure payment;Treat cash collection as importantly as sales activity;Take ownership of the internal stakeholder collaboration and work to resolve any issues encountered in the process of cash collection.Customer Satisfaction:Raise customer satisfaction for the nominated territory to the requisite corporate level;Ensure that reference-ability within the nominated territory is at the requisite corporate levelServices:Manage Inlaks deliverables including resourcing, and monitoring against an agreed plan;Oversee Inlaks services sales engagements and represent Inlaks on related steering committees to manage profitability and risk to Inlaks;Obtain required client and internal authorization and sign-off for services engagementsRelationships:Represent Inlaks to existing clients, and representing clients to Inlaks;Maintain and build customer relationships with the client’s stakeholders to promote customer loyalty, satisfaction and reference ability, and to expand outside of existing relationshipFrequent and effective communication and interaction with client contacts at multiple levelsAny other responsibility assigned by managementKey Performance IndicatorsPercentage Market SharePercentage of repeat business turnover/revenueClient acquisition rateConversion rate of potential customersCustomer satisfaction ratingAttrition RatePercentage increase in revenuePercentage of leads generatedStaff appraisal ratingsCustomer Acquisition Cost (CAC) Ratio 

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