Room Attendant / Room Steward at Lilygate Hotel

Lilygate Hotel located in the heart of Lekki Phase 1 is a new luxurious four star hotel with 74 rooms including 6 suites and a full range of facilities.We are recruiting to fill the position below:Job Title: Room Attendant / Room StewardLocation: LagosReport to: House Keeping SupervisorPosition SummaryPerforms routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.Duties and ResponsibilitiesEnters and prepares the room for cleaning.Makes bed.Dusts the room and furniture.Replenishes guestroom and bath supplies.Cleans the bathroom.Cleans the closet.Vacuums and racks the carpet.Checks and secures the rooms.Replenish amenities according to the operational standards.Deliver and retrieve items on loan to guests e.g. iron and ironing boardsEnsure security of guest rooms and privacy of guestsPerform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as requiredCleans guest bathroom/bed room/floor corridor.Responsible for replenishment of guest complimentary water.Responsible for the cleanliness and maintance of his work area.Responsible for the Hotel property in the work area.Attends to guest calls, guest requests /guest complaints in the area assigned to him.Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.Responsible for following the standard operating procedures.Responsible for achieving and exceeding the guest satisfaction score. 

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