Revenue Protection Specialist

The Abuja Electricity Distribution Company (AEDC Plc) one of the 11 privatized Electricity Distribution companies in Nigeria that operates in the following states; Kogi, Niger, Nasarawa and Abuja, is presently recruiting for the position below:Job Title: Revenue Protection SpecialistLocation: AbujaMajor Roles & ResponsibilitiesTo be successful in this role, the candidate must demonstrate ability/potential for the following accountabilities:Detection & Recovery of losses:Investigates potential energy theft scenes, procures and preserves evidence, and records witness-statements.Investigates active theft of electricity – both single phase and three phase meters. Correct unsafe situations caused by tampering with the service.Reviews unauthorized consumption reports, web reports, and anonymous tips, and takes appropriate investigative action.Enforces disconnection of illegal usage of energy.Detects, investigates and analyses all immediate and contributory causes of incidents and casesPerforms delinquent processing activities, including customer notifications.Visits Customer premises to investigate suspected instances of theft of electricity and wrong tariff classification.Works to improve collections by ensuring that all issues discovered in the cause of the visit resulting to losses such as illegal consumers, anomaly in tariff required because of change of usage and customers on bypass are corrected.Ensures that all defaulters/offenders meet the financial implications for energy theft as guided by SOP.Performs load analysis on the identified and confirmed under-billed customers on AVR and ensures full implementation on the newly assessed load.Identifies suspicious trends or activities that borders on energy theft within the network.Establishes facts and shows resilience in circumstances where deception may exist.Meets all performance targets as may be set from time to timeComplies with approved processes, procedures, regulations in carrying out activities and tasksCustomer Service:Responds to customers’ questions regarding billing procedures, rates, and department policies, and the safe operation of utility services on siteHandles first line complaints and enquiries at site and escalate as appropriate.Provides professional, polite and courteous customer service and interaction alwaysPresents findings to customers in a professional and assured mannerTimely resolutions of complaints from customers and anonymous sources as assigned.Legal Services Accountabilities:Ensures documentary evidence is gathered during site visits to aid legal proceedings.Works closely with local Law Enforcement and the Legal Services to prosecute individuals for unauthorized use of energy, wilful damage to installation, and fraud.Testifies as a witness or expert witness at depositions, hearings in court, NERC Forums and other proceedings as required.Health & Safety:Ensures safety first approach for self, colleagues and our customers during site inspectionsSupports the creation of a leading health and safety culture for the Revenue Protection Unit by adhering to organizational and regulatory HSE policiesEscalates cases of unsafe installations, unsafe working conditions and accidents to other stakeholders for immediate correction.Maintains High level of awareness of hazards within work/task environment.Adheres to the Stop Work Authority when an unsafe condition, unsafe act/At-Risk Behaviour is being observed.Reports all Incident/accidents, near-misses to immediate supervisor/HSE personnel.Documentation & Reporting:Utilizes mobile software and devices for data entry relating to site investigationsUses approved templates and forms to effect disconnections, back billing and penaltiesPrepares and submits weekly performance reports against targets.Conducts daily update on the status of all meters audited/inspected on the FORENSC audit tracker database across the network and provide reports of technical operational issues giving room to energy theft. 

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