Revenue Protection Analyst

The Abuja Electricity Distribution Company (AEDC Plc) one of the 11 privatized Electricity Distribution companies in Nigeria that operates in the following states; Kogi, Niger, Nasarawa and Abuja, is presently recruiting for the position below:Job Title: Revenue Protection AnalystLocation: AbujaMajor Roles & ResponsibilitiesTo be successful in this role, the candidate must demonstrate ability/potential for the following accountabilities:Commercial Data Analysis:Gathers, organizes and analyzes data as it pertains to case development using analytical, tracking, and data management tools.Uses tools to research and update contact database of CAS customers.Interacts with senior staff and customers to further develop cases, identify and analyze points of compromise, and notify customers of potential risk.Works with team on well-defined tasks related to detection of suspicious point of fraud activity using proprietary software, and identification of potential cases using in-house tools to update and query the database.Investigative Analysis:Reviews field investigations and summary of pertinent investigative data and develop reports to be furnished to stakeholders as requiredAssists on special projects that require extensive technical, critical thinking, report writing, and strategic analysis.Creates investigative reports or other strategic products from raw field data and sources relevant to the unit or geographic region.Performs data analysis, review, and evaluation of criminal investigative case data and/or evidence to discern relevant information or case characteristics and to identify trends, patterns or relationships to enhance case development.Collates all regulatory data for onward submission to various regulatory bodies as may be requiredProvides support, advice, and guidance to Energy loss investigators on investigative data and trends.Prepares critically constructed queries of investigative data relating to investigations pertinent to the RPU mandate and strategic objectives.Prepares questions and preliminary case data or documents for interviews, meetings, or court proceedings.Presents investigative analysis and findings orally and in writing to Legal Department for determination of the prosecutorial merits of the case throughout the investigation, and through criminal or civil proceedingsCrisis Management:Responsible for assigning tickets to various teams within the organization for technical resolutionsReviews support tickets to spot error trends on accounts.Reviews tickets with the supervisor / other staff to spot potential issues.Communicates with the customers via e-mail on tickets as appropriateMonitors system error logs and communicate to the ICT team as neededCoordinates with the other departments to ensure all RP tickets are addressed on a timely manner.Adheres to proper human resources and company processes and policies.Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.Responsible for independently handling resolution and communication related to tasks assigned.Reviews issues critically, takes ownership through resolution and think logically and proactively to prioritize tasks and solve problemsCommercial Impact & Performance Tracking:Supports the design and development of performance monitoring templates for individual, regional and team performance review and analysis.Testifies before grand juries, courts, and administrative hearings as necessary.Devises resourceful and distinctive methods and techniques to acquire elusive information from various sources in furtherance of investigations and analysisMaintains currency of investigative trends dealing with investigations, legislation and/or regulation, data analysis techniques, criminal law and procedure, and how this body of knowledge informs data analysis and report preparationServes as primary trainer in Field Office with other analysts; sharing information, advice, guidance, and solutions which are highly technical in nature, require critical thinking skills, and handling situations which may have no set precedents.Performance Tracking & Analysis:Analyses, organizes, and communicates findings on the performance of RPUDevelops operations procedures and systems reports to harmonize reporting and roll outProvides in-depth analysis of trends that impact the quality of service delivery of RPUCaptures and analyzes data in respect of quality of service from field investigators against assigned service ordersCreates a reporting regime to communicate Performance results to stakeholders in the organization worldwideWorks with stakeholders to produce reports on scheduled and ad-hoc basis to support improved quality and better PerformanceProvides ad-hoc field support to identify quality and efficiency opportunities in RPU activitiesCollects, maintains and summarizes information from company automated systems into reports and distributes them to stakeholdersCommunicates and explains root cause problems and issues that impede the achievement of the standard Performance targetsSets up interdepartmental meetings, serving as facilitator to coordinate roll out of multi-location orders with Major Accounts and provisioning teams. 

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