Retail Shop Manager at eRecruiter Nigeria

eRecruiter - Our client, is a multinational Textile company that produces and distributes fashion fabrics for the African market and African consumers globally. The company’s brands have become an essential part of African culture.Due to expansion, they are now recruiting suitably qualifed candidates to fill the position below:Job Title: Retail Shop ManagerLocation: Lagos Job ProfileTo operate the store in accordance with company and brand policies and procedures, motivating and leading the store staff team in order to ensure net sales and shop staff cost control, while allowing functional managers to provide excellent service to consumers, present the brand and its products to the best levels.Focus: Net sales growth, shop staff cost optimization, consumer and brand excellence, cash/asset control.Key ResponsibilitiesManage shop floor staff hierarchicallyEnsure functional leadership of Brand Consumer Relationships Manager to Brand HostessHiring firing shop staff, in line with central function profiles, recruitment managed by local HRM, sign off needed from Area manager.Operate the store and manage goals and priorities to achieve the Sales targets in units and in valuesOrganizing the shop and planning tasks efficiently to allow sales staff to focus primarily on serving the customers and sellingEnsuring the presentation and visual merchandising is executed in accordance with company and brand policiesMaintaining and encouraging positive attitudes towards the Brand and the merchandiseLead by example, live the brandEnsure rules principles and guidelines on the cashiers activitiesOrganize cost control via optimizing shop staff presence planningEnsure compliance with all operating standards, policies, and procedures, which include:Ensuring the safekeeping and protection of all company assets (owned or rented)Ensuring that all in-store systems are used, updated and maintained in the correct way at all times by appropriate and properly trained staffExecution of various administrative tasks (Receiving goods, handling vouchers, following banking procedures, POS Merchant cards, handling product complaints, proper reporting etc.)Replenishing sold items from the stock room and where required ordering them at the central retail merchantFacilitate the Brand Hostess in ensuring that all customers are welcomed and that they receive the best possible service by:Being an example to the sales staff and providing a proper level of service to customers and potential customersFacilitating sales to customers in compliance with all company policies and conditionsEncouraging and motivating the staff to offer visitors assistance in various ways, including: finding appropriate products in the store; answering any questions they may have (availability, suitability, price, composition etc.); trying on garments, viewing fabrics etc.; assessing the cash desk to make sales etc.Ensuring customer service levels are maintained at all timesPerforming regular full or partial physical stock takes in conformity with corporate policies and proceduresIdentifying any discrepancies between system stocks and physical counts and physical counts and recounting where appropriateReviewing and obtaining Head Office approval for any stock adjustmentsOrganizing, managing, developing and staffing the store in line with corporate guidelines and values in order to be equipped for current and future business challenges and contribute to the optimisation of results.Creating a transparent, proactive and motivating environment where staff can take responsibility,Leading, managing and coaching the sales team to develop “best practices”Motivating and inspiring the shop staff teamSetting clear goals and targets for employeesControlling the daily tasks of the staff and providing regular feedback and evaluations of their performanceMaintaining proper staff planning to ensure correct staffing of the shop at all times 

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