Restaurant and Banquet Manager РServiced Apartments at Bradfield Consulting Limited

Bradfield Consulting Limited - Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest is looking to recruit a qualified candidate for the position below:Job Title: Restaurant and Banquet Manager - Serviced Apartments Location: Abuja Job DescriptionThe Banquet Manager will be responsible for managing all F&B operations and for delivering an excellent guest experience.The goal is to maximise sales and revenue through customer satisfaction and employee engagement.ResponsibilitiesOversee all aspects of the daily operation of the Apartment’s Room Service operation.Supervise all Room Service personnel.Respond to guest complaints in a timely manner.Ensure proper set-up, breakdown and maintenance of all banquet functionsWork with the F&B head and keep him/her informed of F&B issues as they arise.Organize all documentation for shift work on a daily basis including pre-shift reportsEnsure all staff are meeting all established standards of service through ongoing and recurrent training systemsCoordinate and monitor all phases of the Room Service operation.Ensure effective communications between each shift.Supervise the room service area in order to attract, retain, and motivate the employees.Ensure optimal level of service, quality, and hospitality are provided to guest.Ensure the timeliness and accuracy of the amenity set-up and delivery.Monitor and maintain proper running and cleanliness of banquet areasPerform any other reasonable duties as required and directedApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented mannerPrepare and submit required reports in a timely manner.Skills and Competencies:Working knowledge of various computer software programs (MS Office, restaurant management software, POS)Ability to spot and resolve problems efficientlyMastery in delegating multiple tasksCommunication and leadership skillsAbility to manage personnel and meet financial targets 

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