Resident Operations/House Manager at Bradfield Consulting Limited –

Bradfield Consulting Limited - Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest, is looking to recruit a qualified candidate for the position below:Job Title: Resident Operations/House Manager Location: AbujaJob DescriptionThis successful candidate will oversee day-to-day operations of the Apartments. Duties include supervising the work staff and interacting with customers to ensure satisfaction.He/she is responsible for all aspects of a hotel to make sure that it is running smoothly and making profit.ResponsibilitiesCoordinate the activities of housekeeping/ cleaning staff, front desk operations, food and beverages section , grounds and facilities maintenance and security to ensure consistency with laid down procedures and regulations.Deal effectively with customers, their needs while ensuring the hotel is running smoothly.Creating a work schedule for all reporting staff and ensuring it is adhered toResponsible for the hiring new employees, and training staff pertaining to all duties within the apartmentsCreate an operating environment that assures consistent guest satisfactionMonitor the performance of the apartments through verification and analysis of guest satisfaction systems and financial reports.Initiate corrective action when necessary to staff complaintsMaintain product and service quality standards by conducting ongoing evaluations and investigating complaintsDevelop accurate and aggressive long and short-range financial objectives consistent with the company's mission statement and follow up on its achievementPrepare for management that clearly explain operational effectiveness, trends and variancesEstablish and maintain a pro-active human resource function to ensure employee motivation, training and development and compliance with established labor regulations.Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.Review housekeeper schedules on a daily basis and ensured completion of assignment charts given to themProvide keen oversight to daily operations of the laundry department, along with supervising staff

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