Relationship Manager at Afritickets

Afritickets is an African-focused retailer of ticketed events and associated merchandise. We act as an intermediary between consumers and organisers of events. Afritickets provides ticketing strategy, ticketing logistics, ticket sales, inventory management, ticketing reconciliation and sales promotion. Afritickets goal is to help maximise ticket sales by providing a state-of-the-art user web platform, access to sales outlets, unrivalled promotional machinery and second-to-none customer support. The Afritickets platform provides a full suite of integrated marketing and ticketing tools that streamline operations, build a community, and increase ticket sales. Afritickets is looking for a relationship manager who will be responsible for building and maintaining client relationships.Job functionsEducating customers about our range of products and servicesAttending meetings with clients to build relationshipsAchieving client relationship targets and KPI’sEscalating and resolving issues raised by clientsCarrying out periodic client satisfaction reviewsMonitoring company performance against service level agreements and flagging potential issuesUpdating the CRM and ensuring account managers are aware of changes with clients 

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