Regional Technical Officer at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.We are recruiting to fill the position below:Job Title: Regional Technical OfficerLocation: NigeriaJob DescriptionThe successful candidate will lead, direct, coordinate and control all network operations, maintenance and resources in the region to ensure all goals (optimal network availability, coverage, maintaining target network key performance indicators [KPIs] and quality standards) are met to deliver plus one network quality.He/She will also provide local network support for both the commercial teams in the region towards ensuring that network impacting issues are proactively resolved.Duties and ResponsibilitiesManagement of all Regional Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS:Ensure overall proactive and continuous improvement of customer experience and perception in the regionResponsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoringEnsure regional network performance across all KPIsConduct weekly governance meetings and engagementsTrack progress, review all O&M tasks within the region and provide timely feedback to management to enhance effective decision-makingProactively communicate O&M status, issues & risks to managementAccountable for overall regional compliance with policies, procedures and methodologiesConduct regular status/functional meetings with all stakeholders, ensuring follow through of all agreed actionsSupport periodic audit of all transmission, core and radio network and preventive maintenance schedule auditEnsure that special task/project required by HQ Technical is carried out in the regionEnsure acceptance test procedure (ATP) is conducted for new nodes coming into the networkClosely working with  MS Team to develop processes to prevent/reduce network failuresAdvising and ensuring implementation of preventive activities by MS Partners and Colo Partners in order to improve network performanceEnsuring the adherence to applicable regulatory requirementsPeriodic review and analysis of worst cells and follows up with Zonal Technical OfficersDrive continuous network improvement of own zone drawing up improvement plan and following up on related functions within networkCo-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria:Co-ordinate annual regional operating plan compilation for Airtel Nigeria NetworksDirect achievement of annual regional operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investmentsEnsure key focus on recurring operating expenditureDrive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP [Process Management]:Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordinglyIdentify, document and implement pertinent processes   procedures and policies that will continually improve operational efficiencyTo ensure that all network facilities are maintained in adherence to global best practicesRegulatory Compliance:Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operationsPartner Management:Ensure all processes for effective management of partnersEnsure that zonal SP requirements receive the necessary support from both the network local and central teamsTeam Management:Co-ordinate the Regional Networks team to ensure alignment with the organizational goals

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