Regional Field Team Lead at e.Stream Networks Limited

e.Stream is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System. Job Title: Regional Field Team LeadDirect reports: Field Service Engineers and RiggersReports to: Service Deployment ManagerJob purposeThe Regional Field Team Lead is responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.Duties and ResponsibilitiesStrategic Insight and Integration:Assist the Service Deployment manager to achieve the corporateObjectives:Attend project & departmental meetingsProvide inputs to the departmental annual budgetProvide technological innovation to deploy services which are cost effective.Technical / Analysis and Problem Solving:Ensures that surveys carried out by FSE are 90% accurateEnsures that there is no course to revisit sites deployed within 6month.Provide technical solutions to network issues escalated to the 2nd level.Ensures that issues escalated are resolved within agreed OLAEnsures 90% implementation of Maintenance planLeadership:Team lead for special deployment projectsTraining & knowledge sharing for FSE and RiggersResponsible for scheduling and implementing annual maintenance on the remote sites.Interpersonal, Relationship Management & Collaboration:Liaise with 3rd party vendors to deliver projectsEstablish and maintain good working relationships with other departments, teams and ClientsCommunication:Escalate service impacting issues outside span of control to theService Deployment Manager:Deliver weekly reports on the status deploymentGenerate and submit periodic project and operational reports to the Service Deployment Manager for informed decision makingCustomer Focus:Timely response to customer complaintPrompt resolution of 2nd level issuesFinancial Management:Recommend & Implement cost saving initiatives

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