QuickServe Champion at Cummins Inc

 Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.Job Title: QuickServe Champion-16000392Job DescriptionServe as key customer contact to promote quality customer service and increase business within the branch location.Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain charges to customers.Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.Train and develop Service Advisors, Service Writers, and Shop Foremen in the skills, knowledge, attitude and effort required to consistently execute the Quickserve process well.Ensure Senior Distributor Leaders understand basic elements of the Quickserve process and resource dependencies.  Keep leadership apprised of performance, issues, and needs.Ensure that the quantity and ratio of Service Admin staff to Service technicians at each branch is appropriate for optimum process performance, and work with Distributor senior leaders to correct related issues

Apply at https://ngcareers.com/job/2016-09/quickserve-champion-at-cummins-inc-561/