Quality Analyst at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.We are recruiting to fill the position below:Job Title: Quality AnalystLoaction: NigeriaJob DescriptionDo you have a passion for continuous improvement? Are you able to communicate to senior stakeholders as well as more junior colleagues? Are you ready for the next step in your career? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Quality Assurance professionals who will help ensure our support colleagues provide the best level of service to our customers.Reporting to the Manager, the Quality Analyst works as part of a professional team dedicated to quality assurance; providing business analysis and project leadership in support of quality, consistency, and continuous improvement across the business. The Quality Assurance Analyst engages team management to ensure compliance with quality standards and performance management processes.As Quality Assurance Analyst, you will take proactive measures to facilitate program improvement including the research, analysis, and evaluation of the service delivery, resulting in recommendations for strategies, initiatives, or system improvements, operational policies and procedures, best practices in support of Customer and Operational Excellence.What we’re looking for:Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.Duties and ResponsibilitiesPlan and conduct audits of the serviceAssists the business leaders in gathering and analyzing data on service performanceIdentify gaps in delivery of quality metrics, identifying opportunities for improvement and implementing these plans within the team.Support of quality system data analysis and metrics for KPIsResponsible for identifying and resolving potential quality issues in order to ensure customer satisfactionCapture the Voice of the Customer and drives customer excellence practicesEnsures adherence to quality assurance guidelines to achieve 100% customer/client satisfactionResponsible for monitoring and reporting performance issues to the management teamIdentify and document best practices to ensure uniform delivery of service excellence across teams, provides feedback on process improvements and efficiency gainsProvides support for global quality management system and drives complianceDevelopment of quality processes and documentation in support of Customer Experience and Operational ExcellenceProactively identify customer impacting, process compliance or operational deficiency issues through analytics and implement preventive actionsLeads implementation of improvement initiatives and processes to ensure overall quality is continuously improving.Collaborates with Operations and other functions to analyze situations / issues and effectively provide recommendations for continuous improvementAudit Management and organizational conformance to quality standards 

Apply at https://ngcareers.com/job/2019-02/quality-analyst-at-tek-experts-620/